Facundo Trees – Privacy Policy
Last updated: April 22, 2025
Facundo Trees LLC (“Facundo Trees,” “we,” “our,” or “us”) provides tree-care services in the greater Houston, Texas area. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit
(the “Site”), schedule a job, or otherwise interact with us—online or offline.
Category
Examples
How We Collect
Contact Data
Name, phone number, email, physical address
Forms on the Site, phone calls, SMS, emails
Service Data
Photos you upload, property addresses, job notes
During quote requests, on-site visits
Payment Data
Last four digits of card, billing address
Secure payment processor at checkout or invoice stage
Device & Usage Data
IP address, browser type, pages viewed, time spent
Cookies, pixels, and similar technologies
Communication Data
Call recordings, voicemail, SMS/chat logs
Business phone system and unified inbox (powered by Go High Level & Twilio)
We do
not
knowingly collect sensitive personal data such as Social Security numbers, medical information, or precise geolocation.
We process your data only when we have a legal basis to do so, typically one of the following:
Purpose
Lawful Basis
Provide quotes, schedule jobs, and perform contracted services
Contract
Send appointment reminders, invoices, or project updates
Contract / Legitimate Interest
Improve the Site’s performance and user experience
Legitimate Interest
Marketing messages about new services or promotions (you may opt out anytime)
Consent / Legitimate Interest
Maintain records for accounting, tax, and legal compliance
Legal Obligation
Detect and prevent fraud or misuse of our systems
Legitimate Interest / Legal Obligation
We use first- and third-party cookies to:
remember your preferences,compile analytics (Google Analytics, Go High Level), andfacilitate chat and booking tools.
You can disable cookies in your browser; however, some Site features may not function properly.
Service Providers. Hosting, payment processing, marketing, and customer-support platforms (e.g., Go High Level, Twilio, Google Workspace) receive only the data needed to perform their functions and are bound by confidentiality agreements.Business Transfers. In a merger, acquisition, or asset sale, your data may be transferred subject to the same protections.Legal Compliance. We disclose data when required by law, court order, or to protect our rights, safety, or property.With Your Consent. If you ask us to share information (e.g., providing a reference to an insurance carrier), we will do so.
We
never
sell your personal information.
We retain records for as long as necessary to:
fulfill the purposes outlined above,comply with legal retention periods (e.g., tax regulations), andresolve disputes or enforce our agreements.
When data is no longer required, we securely delete or anonymize it.
Email/SMS Opt-Out. Click “unsubscribe” in emails or reply STOP to SMS.Access & Correction. Request a copy of the personal data we hold or ask us to correct inaccuracies.Deletion. Ask us to erase your information where legally permissible.California Residents (CCPA). You have the right to know, delete, and opt out of the “sale” (we do not sell) of your personal information.European Economic Area (GDPR). You may object to processing, request restriction, or data portability. Our EU representative is [Representative Name / Email].
To exercise any rights, email
or call 713-XXX-XXXX. We may verify your identity before acting on the request.
We employ industry-standard safeguards—including HTTPS/TLS encryption, access controls, regular software updates, and employee training—to protect data from unauthorized access, alteration, or disclosure. No system is 100 % secure; please use caution when transmitting data online.
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us information, contact us to have it deleted.
The Site may link to third-party websites we do not control. We are not responsible for their content or privacy practices. Review the privacy policies of any site you visit.
We may update this Privacy Policy to reflect changes in law or our practices. The “Last updated” date will change accordingly. Continued use of the Site after an update signifies acceptance of the revised policy.
Questions, concerns, or requests?
Facundo Trees LLC
Houston, TX 770XX
Email:
Phone:
1-315-605-7725